Privacy Policy

Last updated: January 9, 2026

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our food delivery platform, including our website and mobile applications.

2. Information We Collect

Personal Information You Provide:

Name and email address
Phone number and phone number type (WhatsApp/SMS/Both)
Account type (Customer, Restaurant, Driver, Admin)
Password (encrypted)
Profile picture and cover picture
Delivery address and location data
Payment information and billing details
Bank account information (for restaurant and driver payouts)
Driver license and vehicle information (drivers only)
Business licenses and tax information (restaurants)

Automatically Collected Information:

IP address and browser type
Device information and unique identifiers
Log data and usage patterns
Location data (with your permission)
Cookies and similar tracking technologies
Search history and browsing behavior

Third-Party Information:

Payment processor data (Paystack/payment gateways)
Bank verification data
reCAPTCHA verification data

3. How We Use Your Information

To create and maintain your account
To process orders and payments
To facilitate delivery and tracking
To communicate with you about orders and account status
To verify your identity and prevent fraud
To send promotional emails and notifications (with consent)
To improve our platform and user experience
To conduct analytics and market research
To comply with legal obligations
To resolve disputes and customer support issues
To monitor platform security and prevent abuse
To calculate commissions and driver payments

4. How We Share Your Information

We share your information in the following circumstances:

With Other Users: Customers share delivery addresses and phone numbers with restaurant and driver accounts necessary to complete orders. Restaurants and drivers may see customer contact information.
With Service Providers: Payment processors, hosting providers, analytics services, and customer support tools.
With Legal Authorities: When required by law, court order, or government request.
For Business Transfers: In case of merger, acquisition, or sale of assets.
With Your Consent: When you explicitly authorize sharing of your information.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

Encrypted transmission of sensitive data (SSL/TLS)
Secure password storage using encryption
Secure API connections
Regular security audits and updates
Limited access to personal information

However, no security system is completely impenetrable. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyze platform usage. You can control cookie settings through your browser, but this may limit platform functionality.

7. Location Data

For drivers, we collect location data in real-time during active deliveries to:

Track delivery status
Provide accurate ETAs to customers
Optimize routes and delivery efficiency
Ensure driver safety

Location sharing is only active during delivery assignments and can be disabled when not delivering.

8. Third-Party Services

Our platform integrates with third-party services for payment processing, analytics, and communication. These services have their own privacy policies. We recommend reviewing them:

Paystack (Payment Processing)
Google (Authentication, Analytics)
reCAPTCHA (Security)
React Query (Data Management)

We are not responsible for the privacy practices of these third-party services.

9. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Information retained includes:

Active Accounts: Maintained while your account is active
Order History: Retained for 5 years for dispute resolution and compliance
Deleted Accounts: Personal data deleted within 30 days, transaction records retained as required by law
Communication Records: Retained for 1 year

10. Your Rights

You have the following rights regarding your personal data:

Right to access your personal information
Right to correct inaccurate data
Right to delete your account and associated data
Right to export your data
Right to opt-out of marketing communications
Right to restrict data processing

To exercise these rights, contact us through our support channels or the contact form on our website.

11. Children's Privacy

Our platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete such information and terminate the child's account.

12. International Data Transfer

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using our platform, you consent to the transfer of your information to countries outside your country of residence.

13. Changes to Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of material changes by posting the updated policy and updating the "Last updated" date.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us using the contact form available on our platform or through our support channels.